Toshiba Strata CS - Manual (Page 36)

4-6 S TRATA CS C LIENT U SER G UIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
The remainder of this chapter explains these call-handling commands in detail.
Transferring a call
You can transfer a call to another Strata CS extension in one of the following
ways:
n
Blind transfer. Transfer a call without talking to the recipient.
n
Supervised transfer. Transfer a call if the recipient agrees to accept it.
Note: You can also transfer a call back to the auto attendant (your company’s
main menu). Ask your Strata CS system administrator for the auto attendant’s
extension or view it in the Client’s Place Call To dialog box.
To perform a blind transfer
1. Press Flash 1 .
2. Enter the extension to which you want to transfer the call. If you do not
know the extension, press
411 and select the recipient by name.
3. Hang up. The call is transferred.
To perform a supervised transfer
1. Press Flash 1 .
2. Enter the extension to which you want to transfer the call. If you do not
know the extension, press
411 and select the recipient by name.
3. Wait for an answer. If the recipient answers, introduce the call. The
caller remains on hold.
4. Do one of the following:
n
To complete the transfer when the recipient agrees to accept the
call, hang up or press Flash 2 . The call is transferred to the recipient.
n
To cancel the transfer , press Flash 1 . You are disconnected from
the recipient and reconnected to the caller. Use this command if the
recipient declines the call or does not answer.
Transferring one of multiple calls
To transfer one of multiple calls that are on hold and then return to the other calls,
do the following:
1. Press Flash 1 .
2. The system prompts you to choose the call that you want to transfer.
Press the appropriate number.