Proxim ORiNOCO AP-700 - Manual (Page 194)

AP-700 User Guide
194
D
Technical Support
If you are having a problem using an AP and cannot resolve it with the information in Troubleshooting the AP-700 , gather the following
information and contact your local authorized reseller for technical support contact informationORiNOCO Technical Support:
• List of ORiNOCO products installed on your network; include the following:
–
Product names and quantity
– Part numbers (P/N)
– Serial numbers (S/N)
• List of ORiNOCO software versions installed
–
Check the HTTP interface’s Version screen
– Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from Proxim Web site, etc.)
• Information about your network
–
Network operating system (e.g., Microsoft Networking); include version information
– Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
– Ethernet frame type (e.g., 802.3, Ethernet II), if known
– IP addressing scheme (include address range and whether static or DHCP)
– Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
– Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub, switch, etc.)
– Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)
• A description of the problem you are experiencing
–
What were you doing when the error occurred?
– What error message did you see?
– Can you reproduce the problem?
– For each ORiNOCO product, describe the behavior of the device’s LEDs when the problem occurs
Contact ORiNOCO Technical Support by online or by phone, as described below.
Online Support
Software and Documentation Downloads
The latest software and documentation is available for download at .
Knowledgebase
We store all resolved problems in our solution database. Search by product, category, keywords, or phrases. Also find links to drivers,
documents and other downloads. Search the Knowledgebase at:
.
Submit a Knowledgebase question or open an issue at: . Our technical
support staff will reply to you by email.
Telephone Support
Contact technical support by phone 24 hours a day, seven days a week.
•
Domestic: +1-866-674-6626
• International: 408-542-5390