Symptoms and solutions, Connectivity issues, Basic software setup and configuration problems – Proxim ORiNOCO AP-700 User Manual
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Troubleshooting the AP-700
AP-700 User Guide
Symptoms and Solutions
123
Symptoms and Solutions
Connectivity Issues
Connectivity issues include any problem that prevents you from powering up or connecting to the AP.
AP Unit Will Not Boot - No LED Activity
1. Make sure your power source is operating.
2. Make sure all cables are connected to the AP correctly.
3. If you are using Active Ethernet, make sure you are using a Category 5, foiled, twisted pair cable to power the AP.
Serial Link Does Not Work
1. Make sure you are using a standard, straight-through, 9-pin serial cable.
2. Double-check the physical network connections.
3. Make sure your PC terminal program (such as HyperTerminal) is active and configured to the following values:
–
Com Port: (COM1, COM2, etc. depending on your computer);
–
Baud rate: 9600; Data bits: 8; Stop bits: 1; Flow Control: None; Parity: None;
–
Line Feeds with Carriage Returns
(In HyperTerminal select:
File > Properties > Settings > ASCII Setup > Send Line Ends with Line Feeds)
Ethernet Link Does Not Work
1. Double-check the physical network connections. Use a known-good unit to make sure the network connection is present. Once you have
the AP IP address, you can use the “Ping” command over Ethernet to test the IP Address. If the AP responds to the Ping, then the
Ethernet Interface is working properly.
2. By default, the Access Point will attempt to automatically detect the Ethernet settings. However, if you are having problems with the
Ethernet link, manually configure the Access Point’s Ethernet settings. For example, if your switch operates at 100 Mbits/sec/Full Duplex,
manually configure the Access Point to use these settings (see
). If you cannot access the unit over Ethernet, then use the CLI
interface over the serial port to configure the Ethernet port (see
Using the Command Line Interface (CLI)
).
3. Perform network infrastructure troubleshooting (check switches, routers, etc.).
Basic Software Setup and Configuration Problems
Lost AP, Telnet, or SNMP Password
1. Perform the
Reset to Factory Default Procedure
in this guide. This procedure resets system and network parameters, but does not affect
the AP Image.
The default AP HTTP password is “public”. The default Telnet password and the default SNMP password are also “public”.
Client Computer Cannot Connect
1. Client computers should have the same Network Name and security settings as the AP.
2. Network Names should be allocated and maintained by the Network Administrator.
3. Refer to the documentation that came with your client card for additional troubleshooting suggestions.
AP Has Incorrect IP Address
1. Default IP Address Assignment mode is dynamic (DHCP). If you do not have a DHCP server on your network, the default IP Address is
169.254.128.132. If you have more than one unintialized AP connected to the network, they will all have the same default IP address and
you will not be able to communicate with them (due to an IP address conflict). In this case, assign each AP a static IP address via the
serial cable or turn off all units but one and change the IP address using ScanTool one at a time.
2. The AP only contacts a DHCP server during boot-up. If your network’s DHCP server is not available while the AP is booting, the device
will retain the last IP Address it had. Reboot the AP once your DHCP server is on-line again or use the ScanTool to find the Access Point’s
current IP address.