Inter-Tel Axxess - Manual (Page 326)

Page 310
Voice Processing Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Automatic Fax Detection
AUTOMATIC FAX DETECTION
NOTE: This feature is available in the NT Voice Processor only.
With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can
be programmed to automatically route incoming fax calls to a specified extension or to an e-
mail address.
If the feature is enabled, the mailbox or Call Routing Announcement Application will automat-
ically listen for fax tone.
•
A mailbox will listen for fax tones during the mailbox greeting and while a message is
being recorded. If the mailbox detects fax tones, the call will be transferred to the speci-
fied extension or e-mail address. If the tones are detected after a recording has started,
the call will be disconnected.
•
Call Routing Applications will be able to detect fax tones during the greeting and up to
time-out. The fax tone detection will also be disabled if the caller performs an action
that removes them from the Call Routing Announcement (transferring to an extension,
transferring to a mailbox, etc.).
If the fax card is busy when an incoming fax call is received, the call will be disconnected.
UNIFIED MESSAGING REQUIRED FOR FAX E-MAIL
To send faxes to an e-mail address using the Fax-On-Demand feature, the Unified Messaging
feature, described on
page 306 , must also be enabled. Note that programming a mailbox Fax E-
mail Address counts as one user.
FAX CARD REQUIRED
To send and receive faxes, the Voice Processor PC must have a fax card installed. This can be
the same fax card that supports the Fax-On-Demand feature. The software will support up to
eight fax ports.
FAX E-MAIL MESSAGE FORMAT
The e-mail message sent by the voice mail will have the following components:
•
To: The TO line will contain the recipient’s e-mail address.
•
From: The FROM line will contain the e-mail address of the Voice Processor. If an E-
mail Real Name has been programmed for the Voice Processor, it will also be shown on
this line.
•
Subject: The SUBJECT line will contain the line “Fax received from .” The
source will be the Call Routing Application number or the mailbox number from where
the fax is received, for example: CRA 2505 or MB 1000.
•
Received On: The RECEIVED ON line contains the date and time that fax was
received.
•
FAX.TIF file attachment: The file attachment will appear as a file with the name
FAX.TIF. To view the fax, the user must display the TIF file using graphics software.