Inter-Tel Axxess - Manual (Page 133)

Page 117
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Trunk Access Codes
TRUNK ACCESS CODES
These feature codes are used for selecting trunks when placing outgoing calls.
* These feature codes may differ depending on the software version.
STATION FEATURE CODES
The following pages list the general feature codes. When a default feature button can be used
in place of the feature code, it is indicated at the end of the explanation. Refer to
page 84 for a
listing of the default phone feature buttons.
FEATURE NAME CODE DEFINITION
Automatic Route Selection (ARS) 92000* Allows the system to select the desired route for placing a
call, as programmed in the database. The ARS premium
feature is required.
Trunk Group Access 1-208 92001-
92208* Selects an available trunk from a programmed group of
trunks for placing an outside call.
Emergency Calls 911 Entering this feature code selects an outgoing trunk and
automatically dials the programmed emergency number
(defaults to Trunk Group 1 and 911).
Outgoing Call 8 Selects an outgoing trunk according to the programmed
outgoing access mode for that station. (Inter-Tel phones
use the OUTGOING button or a Call button.)
FEATURE NAME CODE DEFINITION
Account Code – All Calls Following 391 Allows the station user to enter a forced or optional
account code that will apply to all calls following the entry
of this feature code and will appear in the SMDR. To dis-
able the All Calls Following feature, the feature code is
entered again without an account code.
Account Code – Optional 390 Allows the station user to enter an optional account code
for SMDR reports during an outside call.
ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle
326
327
328
These feature codes allow an ACD hunt group member
(agent) to log into and out of the ACD hunt group(s). The
agent will only receive calls through the ACD hunt
group(s) while logged in.
ACD Agent Wrap-Up Terminate 329 When an ACD agent completes a call, no other ACD hunt
group call will ring at the station until the ACD Wrap-Up
Timer expires or the agent enters this feature code to ter-
minate the wrap-up session.
Agent Help 375 The Agent Help feature allows a station user to request
help from a designated “Agent Help Extension” during a
two- or three-party call.
Agent Help Reject 376 When a request-for-help call rings, the Agent Help Exten-
sion can choose to join the call or enter this feature code
to reject the request.
Answer (Ringing Call) 351 Answers the call that has been ringing or holding the long-
est at that station. Refer to
page 151 for the priority list.
(Inter-Tel phones use the ANSWER button.)