System hold, Consultation hold, Hold recall – Inter-Tel Axxess User Manual
Page 215
Page 199
System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
System Hold
SYSTEM HOLD
NOTE:
This feature does not apply to single-line sets.
T
O
PLACE
AN
OUTSIDE
CALL
ON
SYSTEM
HOLD
(I
NTER
-T
EL
PHONES
ONLY
):
1.
While on a call, press the Special button and enter the System Hold feature code (335).
You hear intercom dial tone, and the associated Call button or individual trunk button
flutters.
2.
Hang up or place another call.
T
O
RETURN
TO
A
CALL
ON
SYSTEM
HOLD
(I
NTER
-T
EL
PHONES
ONLY
):
At any Inter-Tel phone that shows a fluttering individual trunk button for the call and
has allowed-answer and/or outgoing access for that trunk, lift the handset and/or press
the fluttering button.
At the Inter-Tel phone that placed the call on hold, press the fluttering individual trunk
or Call button.
NOTE:
Intercom calls and conferences cannot be placed on system hold. If you attempt to do
so, the call or conference will actually be placed on individual hold.
CONSULTATION HOLD
T
O
USE
CONSULTATION
HOLD
(
SINGLE
-
LINE
SETS
ONLY
):
1.
While on a call, hookflash to place the call on consultation hold. You hear three short
tones followed by dial tone.
2.
You can place a call or enter a feature code.
NOTE:
If you hang up while the call is on consultation hold,
the call will immediately
recall your station.
If you hang up after dialing an extension number, the call will transfer
to that station.
3.
Return to the caller on hold by hookflashing.
HOLD RECALL
T
O
ANSWER
A
HOLD
RECALL
:
When the recall rings at your station, the display shows (station or trunk) RECALL-
ING. Lift the handset or press the
button. Executive Display, Professional
Display, and Model 8560 Phone users can press the ANSWER menu button. Single-
line sets are automatically connected; Inter-Tel phone users may need to press the
flashing Call or individual trunk button.
ANSWER