Inter-Tel Axxess - Manual (Page 303)

Page 287
Voice Processing Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Voice Mail
VOICE MAIL
The voice mail feature allows callers to send and receive recorded messages from any station
or DTMF telephone. (Dial-pulse signaling is not recognized by the Voice Processor. Callers
using dial-pulse phones will be routed to the voice mail application’s Dial-0 Destination for
assistance.)
VOICE MAIL AND MESSAGE NOTIFICATION/RETRIEVAL APPLICATIONS
Two types of applications are combined to provide the voice mail feature: Voice Mail and Mes-
sage Notification/Retrieval.
•
Voice Mail: This application
handles all calls that are directed
to voice mail (other than the
Message Notification/Retrieval
application) placed by subscrib-
ers and non-subscribers. Callers
will hear the main company
greeting, followed by a menu of
available options. Stations can
forward or transfer calls directly
to their mailbox using this appli-
cation’s extension number. This
application can also be the mes-
sage center for the subscribers’
stations.
•
Message Notification/Retrie-
val: Only one Message Notifi-
cation/Retrieval application may
be created for the system. When
station users respond to message
indications left by voice mail,
they reach the Message notifica-
tion/Retrieval application and
are prompted only for their
password.
CALL TO VOICE MAIL
Voice mail answers and plays a
greeting followed by a menu of
options.
Caller selects option Caller does not
select an option
Call is sent to selected mailbox.
Caller uses the
directory and
can select the
name of
desired party. Call is sent to
mailbox. Or a
subscriber
enters his own
mailbox. Call is sent to
the voice mail
designated
dial-0 operator.
MESSAGE IS LEFT IN A MAILBOX
Voice mail leaves a message waiting indica-
tion at the station designated as the message
notification station for the mailbox.
Station user is prompted for the
password to his mailbox.
Station user responds to message indication
(presses MSG button or enters feature code).
INTERCOM CALL IS PLACED TO
MESSAGE NOTIFICATION/RETRIEVAL
APPLICATION (Alternate Message Source)