Inter-Tel Axxess - Manual (Page 189)

Page 173
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Secondary Language Selection
Secondary Language Selection
There is a field provided for each station in the system called “Secondary Language.” This
field corresponds to the Change Language feature (301). In version 5.2, this feature toggles
between the System Primary Language and the System Secondary language. In versions 5.3
and later, this feature toggles between the System Primary Language and the station’s Second-
ary Language, or it can specify a language. This allows any station in the system to have its
own secondary language or use the System Secondary Language, giving the system the ability
to support more than just two languages.
If a station’s Secondary Language field is programmed to be Use Primary Language, the
Change Language feature will do nothing because the station will toggle between the System
Primary Language and the station’s Secondary Language, which is the System Primary Lan-
guage.
If a station’s Secondary Language field is programmed to be Use Secondary Language, the
Change Language feature will act like version 5.2 and toggle between the System Primary
Language and the station’s Secondary Language, which is the System Secondary Language.
This is the system default.
If a station’s Secondary Language field is programmed to be Japanese, the Change Language
feature will toggle between the System Primary Language and the station’s Secondary Lan-
guage, which is Japanese.
The Language field for stations indicates what language the station is currently set to. This
field used to toggle between the Use Primary Language and Use Secondary Language. It can
be set to any specific language along with the Use Primary Language and Use Secondary Lan-
guage. The side-effect of changing the Language field is that if you change it to Japanese and
the station’s Secondary Language field is set to Spanish, then the user will have no way to get
back to Japanese if they enter the Change Language feature code. This is because the first time
the user enters the feature code, the system will toggle the station to the Use Primary Lan-
guage. The next time the user enters the feature code, the system will toggle the language to
the station’s Secondary Language, which is Spanish. To avoid this situation, simply change the
station’s Secondary Language to Japanese and the station’s Language field to Japanese.
NOTE: Setting a station’s Secondary Language field to a specific language will not work across
nodes unless all nodes in the system are at least 5.2F6 or later. This is because the older sys-
tems do not understand specific languages and expect to receive only Primary Language or
Secondary Language values.
TRUNKS
A flag in Database Programming determines the language that will be used by each trunk. The
language choices are Use Primary Language, Use Secondary Language, American English,
British English, Japanese, or Spanish. This field can be set to any specific language so that the
system can support more than two languages. If the trunk is programmed for the Primary Lan-
guage, callers who reach a Voice Processor application will hear the voice prompts in the Pri-
mary Language (unless overridden by a Call Routing Announcement as described on the
following page). If programmed for the Secondary Language, the voice prompts will be in the
Secondary Language (unless overridden). By default all trunks are set for the Primary Lan-
guage.
NOTE: Setting a trunk or digit translation Language field to a specific language will not work
across nodes unless all the nodes in the system are at least 5.2F6 or later. This is because the
older systems do not understand specific languages and expect to receive only Primary Lan-
guage or Secondary Language values.