Fwd button – Inter-Tel Axxess User Manual

Page 242

Page 226

System Features

AXXESS

ADMINISTRATOR’S GUIDE – January 2004

FWD Button

If a station is programmed for Forward No Answer or Forward No Answer/Busy and receives
a transferred call, the Forward No Answer timer is started when the intercom call from the
transferring station begins ringing. The Forward No Answer timer is restarted if the transfer-
ring station completes the transfer before the timer expires (the transferred call will then be for-
warded when the timer expires).

Agent Help Request calls, queue callbacks, and recalls do not forward, except that a recall at
an attendant’s station will forward to another station.

FWD BUTTON

Some Inter-Tel phones use a combination of the default

key and forwarding menu

keys. When the default

key is pressed, the display shows a menu of call forwarding

options. The user must then select the desired option by pressing the corresponding key next to
the display. If the

key is programmed to use any other Forward feature code (355-358)

the forwarding options will not be displayed when the

key is pressed; the Inter-Tel

phone will operate the same as any other Inter-Tel phone.
Any Inter-Tel phone user can make any user-programmable button a

button that uses

one of the forwarding feature codes (355-358). Refer to the procedures on

page 167

for pro-

gramming user-programmable buttons.
A user-programmed

button is lit only when the station is programmed for the call for-

warding condition enabled by that button. For example, if a user-programmed

button is

set to forward calls when the station is busy, the button will be lit when the Forward If Busy
feature is enabled, but not if the Forward If No Answer feature is enabled.
If an Inter-Tel phone user has both a fixed

button and a user-programmable

button, the fixed button will always light when the station is forwarded. However, the user-pro-
grammable

button will be lit only when the forwarding option activated by that button

has been selected. For example, if the user has the Forward All Calls feature programmed
under a user-programmable button, that button will light if either the fixed or programmable

button is used to select that feature. However, if the fixed button or a feature code is

used to set the Forward If Busy feature, only the fixed button will light.

FWD