Responding to messages, Viewing waiting messages, Answering messages – Inter-Tel Axxess User Manual
Page 200: Viewing waiting messages answering messages
Page 184
System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Canceling a Message Waiting Indication That You Left
Canceling a Message Waiting Indication That You Left
Occasionally, you may wish to cancel a message waiting indication that you left, before the
station user responds to the message. If the message was left with the station’s message center,
you cannot cancel the message waiting indication; only the message center can cancel that
message. Use the procedure outlined below to cancel a message that you left.
T
O
CANCEL
A
MESSAGE
YOU
LEFT
:
1.
Executive Display, Professional Display, and Model 8560 Phones: While on hook,
press the
button. Then press the CANCEL MESSAGE menu button. The dis-
play shows CANCEL MESSAGE ON EXT#. (If desired, you can press the IC DIREC-
TORY menu button to use the intercom directory to look up a number. Refer to
for instructions.)
Other Inter-Tel Phones: While on or off hook at your station, enter the Cancel Mes-
sage feature code (366). The display shows CANCEL MESSAGE ON EXT #.
Single-Line Sets: Lift the handset and enter the Cancel Message feature code (366).
2.
Enter the extension number of the station that has the message indication that you wish
to cancel. You hear intercom dial tone if off hook, or confirmation tone if on hook. The
display shows MESSAGE CANCELED FOR (username). (If a message was not
present at the called station, you hear reorder tones and the display shows NO MES-
SAGES TO CANCEL.)
RESPONDING TO MESSAGES
Viewing Waiting Messages
T
O
VIEW
RECEIVED
MESSAGES
AT
A
DISPLAY
PHONE
:
1.
If your
button is flashing, one or more messages are waiting and the display
shows YOU HAVE XX MESSAGES.
Executive Display, Professional Display, and Model 8560 Phones: While on hook,
press the VIEW MESSAGES menu button. Then press PREVIOUS or NEXT to
scroll to the desired message.
Other Inter-Tel Phones: While on hook, press the
button repeatedly to view
waiting messages.
2.
A displayed message will show MESSAGE RECEIVED FROM EXT XXXX. If
desired, you can answer or cancel a message while it is displayed, as described below.
Answering Messages
T
O
ANSWER
MESSAGES
AT
A
DISPLAY
PHONE
:
1.
When the desired message is displayed (as described above), press the
button or the
REPLY menu button while on or off hook. Depending on how the message was left, an
intercom call is placed to either the station that left the message or your message center.
NOTE:
If, when you respond to the message, the called station is unavailable (does
not answer a private call, is busy, or is in Do-Not-Disturb), your
button continues
to flash (and the display indicates a waiting message) unless you immediately leave a
message before hanging up or cancel the message after hanging up. The message
waiting indications are canceled automatically only when you have actually connected
with the called station. Message indications from voice mail will only be cleared if you
save or delete the waiting voice mail message. The
button will re-light if you
clear the message indication without saving or deleting the voice mail.
2.
If the
button continues to flash, there is another message (display shows the
next message). Repeat step 1.
MSG
MSG
MSG
#
MSG
MSG
MSG