Acd agent login/logout – Inter-Tel Axxess User Manual
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Page 141
System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
ACD Agent Login/Logout
ACD Agent Login/Logout
A C D h u n t g r o u p m e m b e r s a r e
referred to as “agents.” Agents can
log in to and out of the ACD hunt
group at any time. While logged in,
the agent will receive calls through
the ACD hunt group. When the agent
is logged out, calls to that ACD hunt
group will bypass the station. (The
Hunt Group Remove/Replace fea-
ture, described on
, does not
have any effect on ACD hunt group
calls when entered by an ACD agent.
However, placing the agent’s station
in Do-Not-Disturb will halt all ACD
and non-ACD hunt group calls.)
There are three feature codes that can be used for logging in to and out of the ACD hunt
groups: ACD Agent Login, ACD Agent Logout, and ACD Agent Login/Logout. The first two
perform only one operation. The third (Login/Logout) is a toggle feature code that logs the sta-
tion in or out of all associated ACD hunt groups at once. If the toggle feature code is pro-
grammed in a user-programmable button with a lamp, the lamp will be lit when the agent is
logged in to an ACD hunt group and available to receive calls, and it will be unlit when the
agent is logged out.
T
O
LOG
OUT
OF
ALL
OF
YOUR
ACD
HUNT
GROUPS
AT
ONCE
USING
THE
LOGIN
/
LOGOUT
FEATURE
CODE
:
While on or off hook (single-line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328). The display shows AGENT LOGGED OUT OF
ALL ACDS, and you hear a confirmation tone. Hang up if off hook.
T
O
LOG
IN
TO
ALL
OF
YOUR
ACD
HUNT
GROUPS
AT
ONCE
USING
THE
LOGIN
/
LOGOUT
FEATURE
CODE
:
1.
While on or off hook (single-line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328). If you were already logged in, the display shows
AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you
were not logged in, continue to the next step.
2.
The display shows AGENT LOGIN AGENT ID. Do one of the following:
— To log in to all ACD hunt groups for which you have an Agent ID: Enter your
Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are
logged into only the ACD hunt group(s) that use the Agent ID that you entered.
Hang up if off hook. If another agent is already logged in at this station, you hear
reorder tones, and the display shows DIFFERENT AGENT ID ALREADY USED.
You must have the other agent log out before you can use that station.
— To log in to all of your ACD hunt groups that do not use Agent IDs: Press .
The display shows AGENT LOGGED INTO ALL ACDS. You are logged into only
the ACD hunt group(s) that do not use Agent IDs. Hang up if off hook.
HUNT GROUP
ID 2370
AGENT ID IN UCD/ACD HUNT GROUP
HUNT GROUP
Ext. 2000
ANNOUNCEMENT
STATION
OVERFLOW
STATION
Ext. 1222
Agent ID
can be logged
in or out
RECALL STATION
#