Inter-Tel Axxess - Manual (Page 261)

Page 245
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Redirect Call
REDIRECT CALL
The Redirect Call feature code is located under System/Devices and Feature Codes/Feature
Codes. The Redirect Call Feature (feature code 331) allows Inter-Tel phone users to route ring-
ing outside, intercom, and camped on calls to another station, hunt group, or outside number.
Routing of the redirected call is still subject to trunk and toll restrictions. This feature provides
these options in addition to the currently available options which allow the station user to redi-
rect calls to voice mail or Do-Not-Disturb.
The Redirect Ringing Call feature does not require premium features. Some specific aspects of
this feature are described below.
•
If the user has an Executive Display, Professional Display, or Model 8560 Phone, the
display will show a call menu option which reads SEND TO DEST. The user may
choose this option or enter feature code 331. The display then prompts the user to enter
the destination number directly or by scrolling through the IC directory.
•
For non-display phones, calls are redirected using the feature code 331. This code is
entered, followed by the desired destination number.
•
If the phone receiving the redirected call is a display phone, it will show EXT XXXX
FWD FROM EXT XXXX just as it does for a manually forwarded call.
•
Calls may not be redirected back to the originating station. This will result in a message
on the display saying CALL FORWARDED TO SOURCE. For non-display phones, the
call will simply ring back at the station.
•
Calls may not be redirected to restricted outside numbers, to stations in Do-Not-Disturb
mode, or to stations that are forwarded. Redirected calls will not follow call forwarding.
•
Agent Help Request calls, queue callbacks, and recalls cannot be redirected (these types
of calls do not follow call forwarding).
•
Calls cannot be redirected to another station’s mailbox, because redirected calls will not
follow forwarding.
•
If the call is redirected to an unreachable destination, it will not be redirected and will
ring back at the original station.
•
If an ARS, trunk group, or trunk number is entered, the system will prompt the user to
enter the destination telephone number. Calls may not be redirected to a node number,
but may be directed to a station on another node by entering the correct extension num-
ber.
•
If the applicable Forwarding timer expires before the user completes the redirection
process, the system terminates the call.