Inter-Tel Axxess User Manual

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System Features

AXXESS

ADMINISTRATOR’S GUIDE – January 2004

Call Screening

Receiving an Announced Or Screened Transferred Call: Depending on the Transfer
Method programmed for your mailbox or extension ID, one of the following will occur when
you receive a call transfer from the automated attendant or a Call Routing Announcement
application:

•

“Announce Only” Calls: When the caller enters your extension number, the system
asks the caller to record his or her name. The Voice Processor then places a private call
to your station. When you answer, it plays “You have a call from (caller's name).” It
then completes the transfer, and the transferred call rings at your station. Answer as
usual.

•

“Screened” Calls: When the caller enters your extension number, the system asks the
caller to record his or her name. The Voice Processor then places a private call to your
station. When you answer, it plays “You have a call from (caller's name),” and gives
you the following options:
— To accept the call, press

or the ACCEPT menu button. The call will ring at

your station.

— To replay the announcement, press

or the REPLAY menu button.

— To send the call to voice mail, press

or the SEND TO V-MAIL menu button.

The caller is transferred to your mailbox and hears your personal greeting.

— To forward the call to another extension, press

or the FORWARD menu but-

ton. Then enter the extension number. The call is sent to the other station. If that
station has screened or announced transfers, the caller’s name is played again for
that station.

— To refuse the call, press

or the REFUSE menu button, or simply hang up. The

caller receives a recording that says you are not available and offers them the
option of leaving a message.

•

“Unannounced” Calls: This is the default method for transferring a call. The call is
transferred to your station without any kind of announcement.