Inter-Tel Axxess User Manual
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System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Administrator Feature Codes
Diagnostic - Network Freeze Zone
System Histories
Diagnostic - Network Unfreeze Zone
System Histories
9939
9989
The system fault history for any freeze zone in the network
can be halted (frozen) or re-enabled using these feature
codes when diagnostics mode is enabled. The fault history
can then be extracted from each zone and used by service
personnel when troubleshooting the system.
Diagnostic - Network Group
9963
Verifies that the system Network Groups are programmed
correctly. When the feature code is entered, the phone sys-
tem initiates pings from each Inter-Tel IP device and deter-
mines if the other devices respond to the ping. If a device
does not respond to the ping or if a firewall is detected, the
system issues a Message Print message.
Diagnostic - Print Auxdata
9972
(Not Programmable) Sends a report to a designated printer
or file that shows system reset history information to be
used for troubleshooting purposes.
Diagnostic - Print Message Log
9975
(Not Programmable) Sends a report to a designated printer
or file that lists system error messages to be used for trou-
bleshooting purposes.
Diagnostic - Print Network Log
9976
This feature code prints the network log to message print.
This feature is useful in determining the system of a net-
worked system.
Diagnostic - Query Node Traffic
9978
Using this feature code you can query the status of various
devices on the system based on the status of the traffic
flags in Database Programming. The output is sent to Mes-
sage Print.
Diagnostic - Show Version
9928
To check the call processing software version at an admin-
istrator's phone, you can enable diagnostics mode, then
enter this feature code to view the version and date of the
call processing software.
NOTE:
Feature code 9928 displays the firmware version of
the endpoint if it is in SIP mode (see
).
Diagnostic - Spare 1-3
9910-9912
This is used by Inter-Tel software developers and cannot
be used in Beta or Production software.
Diagnostic - System History
9974
This is used by Inter-Tel software developers and cannot
be used in Beta or Production software.
Diagnostic - View Displays
9983
This is used by Inter-Tel software developers and cannot
be used in Beta or Production software.
Seize Device
9973
Used during troubleshooting to seize a specific trunk or
station by indicating the board number, port number, and
device number.
System History — Freeze
System History — Unfreeze
9993
9998
The system fault history can be halted (frozen) or re-
enabled using these feature codes when diagnostics mode
is enabled. The fault history is used by service personnel
when troubleshooting the system
FEATURE NAME
CODE
DEFINITION