Grass Valley Imagestore 750 v.2.0.1 - Manual (Page 284)

Support Imagestore 750 User Manual
Page 284 Miranda Technologies Inc.
be performed where required but these are not covered by the standard
warranty.
Service Visits
On-site assistance from a Miranda Technologies Inc. Field Service Engineer
will be provided assuming adequate notice is given. Service visits are
normally chargeable and are not covered by the standard warranty.
Equipment Loans
A variety of loan agreements are possible and can be arranged with the
Engineering Support department through the helpdesk although it is not
always possible to fulfil loan requests at short notice.
Training
Customer training can be provided to match individual requirements.
Training can be carried out either at customer premises (preferred option) or
at Miranda Technologies Inc.’s facility in Oxfordshire where a dedicated
demonstration room is available.
Courses can be tailored for either technical or operational staff and these
courses can be ordered at the same time as the equipment or at any
subsequent time.
Web Page
Miranda Technologies Inc.’s web page can be found at www.miranda.com.
Returns Procedure
Should there be a need to return any Miranda Technologies Inc. product for
upgrade or repair, telephone the Helpdesk and request a "return number".
The helpdesk will ask for details of the return including the unit’s serial
number, reason for return and any fault information. Make sure that these
details are to hand when contacting the helpdesk.