Grass Valley Imagestore 750 v.2.0.1 - Manual (Page 283)

Imagestore 750 User Manual Support
Miranda Technologies Inc. Page 283
Support
Product Support
Miranda Technologies Inc. support desk exists to provide timely help and
advice to users and telephone support is available for the entire life of the
product. The support desk may be contacted at any of the locations listed on
page 9.
Warranty and Non-Warranty Repairs
Miranda Technologies Inc. provides all products that are sold new with a
two-year, return-to-base warranty. Products that are purchased as “ex-demo”
may have a limited warranty and reference should be made the original
acknowledgement of order or the Product Certificate for warranty details.
A repair service for warranty and non-warranty products provides a typical
turnaround time of ten working days. The procedure for returning a unit to
Miranda Technologies Inc. is given later in this section.
Obsolescence
Obsolete products will be supported for a minimum of 3 years from the date
of obsolescence. Miranda Technologies Inc. will continue to provide support
beyond this period, but will not replenish service stock and is therefore
unable to guarantee the availability of every component used.
Upgrades
Software upgrades are regularly available as part of a continuing commitment
to product improvement. Most software upgrades can be performed remotely
and customers are kept informed of software and hardware upgrades via
Release Notes that are e-mailed to the nominated contact.
Hardware upgrading is normally carried out at Miranda Technologies Inc.’s
factory and involves full re-testing and QA checks. Refurbishment can also