Returning a product for upgrade or repair – Comtech EF Data CRS-500 User Manual
Page 25
CRS-500 1:N Redundancy System
Revision 2
Preface
MN-CRS500
xxi
Returning a Product for Upgrade or Repair
Step Task
1
Go to the Comtech EF Data Home page. From
the SUPPORT column at the bottom of the page, select the Service hyperlink, and
read the Return Material Authorization section in its entirety.
2
Request a Return Material Authorization Number:
•
On the Comtech EF Data Home page: From the SUPPORT column at the
bottom of the page, select the RMA Request hyperlink;
OR
•
On the Comtech EF Data Support page: Click [Send RMA Request];
OR
•
On the Comtech EF Data Service page: Select the Return Material
Authorizaion hyperlink;
• Fill out the RMA form completely;
• Click [Send Email].
Alternately:
• Send an e-mail providing this same detailed information to Comtech EF
Data Customer Service ([email protected]).
• Contact Comtech EF Data Customer & Technical Support by phone or fax.
3
Pack the product in its original shipping carton and protective packaging.
4
Ship the product back to Comtech EF Data. Shipping charges should be prepaid.