Datapath Wall Control User Manual

Page 151

Verify that the selected input is for a VisionRGB-E2 card. This error may indicate that a different type of Vision card is
being used.

Verify that the correct drivers are installed for the Vision hardware.

Verify that the correct DVI cables are being used to connect the Vision card to the graphics card on the Render Station
Ensure the cables have not been damaged and there is no visible corruption when using them with normal Vision
windows.

The Render Station status displays the message "Screen error"

Verify that the correct Vision input has been selected. If necessary, perform the configuration procedure again with the
Vision window open. The Vision window should automatically close when the input has been added.

Verify the Render Station's hardware, in particular the graphics card, meets the requirements set out in the setup guide.

Verify that the graphics card in the Render Station is using the correct native driver and not a default Microsoft driver.

Verify that the Render Station software has been installed as described in the setup guide and that the hardware
configuration has not been subsequently changed.

The Render Station status displays the message "Error"

Check the network connection between the Wall Control-red server machine and the Render Station. If the connection
has been interrupted then it may take twenty seconds or more to reconnect.

Verify that the Render Station machine is still switched on.

If directed by support staff, use the

Reboot

button to reinitialise the connection to the Render Station.

If none of these steps work then use the

Remove

button to de-configure the inputs. The configuration procedure should

then be performed again with the respective Vision windows open.

The Render Station status displays the message "offline"

Verify the network connection between the Wall Control-red server machine and the Render Station.

Verify the Render Station's IP address or host name is correct.

Use the

Remove

button to de-configure one or both of the Render Station's screens and then open the respective Vision

inputs. Verify that these inputs display the expected Render Station IP address and screen letter.

How do I control the IP-Camera’s resolution and frame rate?

Wall Control-red only acts as an IP-Camera viewer. In order to change the resolution of an IP-Camera you must use the
camera specific settings page described in 1.2.

The source resolution does not appear to be correct

Use the settings page described in step 1.2 to check that the IP-Camera window is displaying the expected IP stream.
Some IP-Cameras support multiple streams and allow their resolutions to be configured separately.

The frame rate is lower than expected

The source frame rate for IP-Cameras may be affected by multiple factors including:

Network bandwidth restrictions.

The number of simultaneous IP-Camera streams that are being used. - Due to the limitations of some IP-Cameras it
may be preferable to set up a server to re-stream a single IP-Camera input stream across the network to multiple clients
(see

http://www.videolan.org/Val/streaming.html

for an example). We are not responsible for the content of any external

web sites.

What requirements should be considered when choosing a new IP-Camera that will work with Wall Control-red ?

Wall Control-red is configured to provide support for a number of

pre-configured IP-Cameras

. These particular IP-Cameras

can easily be used with Wall Control-red by simply configuring the camera name and IP address. If other makes or models of
IP-Camera are used then the following requirements should be considered:

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