Xerox 7024 - Manual (Page 142)

PROBLEM SOLVING
Problem Solving Table
PROBLEM PROCEDURE
If the display is blank or the
terminal fails to respond to
commands.
• Make sure the power switch is on.
• Unplug the power cord and reinsert firmly.
• Make sure all the covers are closed.
• Check paper tray and refill, if needed.
• Check imaging film and replace, if needed.
Black spots or streaks appear
on copies and transmitted
documents.
• Clean the scanner and printing areas.
White streaks appear on
copies and documents
received.
• Clean the printing area.
Copies and documents
received show no image • Make sure the imaging film is installed correctly.
Copies and documents sent
show no image.
• Make sure the original was positioned in the tray face
down.
The power is on, but the
terminal does not send
messages.
• Check all settings and try the operation again.
• Make sure the correct dial setting is being used.
• Verify the remote terminal ID is correct. Check the dial
directory report.
• Check the imaging film and replace, if needed.
The power is on, but the
terminal does not receive
messages.
• Press manual receive to cancel the manual receive mode
and select one of the auto answer modes.
• Check the paper tray and refill, if needed.
• Clear any paper jams.
• Check the imaging film and replace, if needed.
The terminal will not make
copies.
• Contact the key operator. Follow the procedures in the
Copy Section.
All pages sent to your
terminal were not printed.
• Check the imaging film and replace, if needed.
• Check the paper tray and refill, if needed.
• Clear any paper jams.
The display and reports are
not displaying in the desired
language.
• Press [Menu] pi us the pound key [#] to select desired
language.
DELAYED START PENDING is
displayed
• The terminal is waiting to redial a busy telephone number.
• The terminal is waiting to perform a delayed operation.
8-4 TELECOPIER 7024 USER HANDBOOK