Allied Telesis AT-S79 - Manual (Page 16)

Preface
16
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis
Knowledge Base:
www.alliedtelesis.com/support. You can use the Knowledge Base to
submit questions to our technical support staff and review answers to
previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support section
of the Allied Telesis web site: www.alliedtelesis.com. Select your country
from the list displayed on the website. Then select the appropriate menu
tab.
Warranty
All Allied Telesis warranties are subject to the terms and conditions set out
in the Allied Telesis Limited Warranties on our web site at
www.alliedtelesis.com/warranty.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support/rma. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site at www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Management
Software Updates
New releases of the management software for our managed products are
available from the following Internet sites:
ˆ Allied Telesis web site: www.alliedtelesis.com
ˆ Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the FTP server prompts you to log on, enter “anonymous” as the user
name and your email address as the password.