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Calling hp – HP StorageWorks XP Remote Web Console Software User Manual

Page 185

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Continuous Access XP Journal user guide 185

Calling HP

If you need to call you HP account support representative, provide as much information about the problem

as possible, including:

Command View XP or XP Remote Web Console configuration information saved on disk using the FD

Dump Tool

Circumstances surrounding the error or failure

Exact content of any error messages displayed on the host systems

Continuous Access XP Journal (or other) error codes displayed by Command View XP or XP Remote

Web Console

Reference codes and severity levels of recent service information messages (SIMs)