HP XP P9500 Storage - Manual (Page 93)

Table 25 No-response errors (continued)
Probable cause / Recommended action Error condition
For the Remote Web Console main window: behind the window remains gray and does not go
back to normal for a long period of time.
• For Windows:
Exit all Web browser windows, and then terminate the
iexplorer.exe
through the Task Manager.
•
The entire Remote Web Console window is gray and
does not go back to normal for a long period of time.
•
You cannot perform any operation for a long period
of time and the dialog box that says Loading... is
not displayed.
• For UNIX:
Exit all Web browser windows, and then terminate
firefox-bin
with the Kill command. •
The dialog box that says Loading... opens when
the window switches. However, you cannot move the
For the Remote Web Console secondary window:
dialog box or perform any operation for a long period
of time.
•
For Windows:
Exit all applications using Java, and then terminate the
javaw.exe
and javaws.exe through the Task Manager.
•
For UNIX:
Exit all applications using Java, and then terminate javaw and
javaws with the Kill command.
Restart the Remote Web Console computer. An operation may
take over 30 minutes depending on the use condition. For A network error occurred. There is no response to any
operation even after 30 minutes. 6
example, when several Remote Web Console Web clients are
running, an operation may take a long time.
Close all dialog boxes and log in to Remote Web Console again.
If the same error occurs, restart the Remote Web Console
computer. An internal error occurs, or a Web browser ended
abnormally. 7
Restart the Remote Web Console computer. During a Remote Web Console operation, the Internet
Explorer Web browser suddenly disappears. 8
The clock time of the Remote Web Console computer may have
been changed. Log in to Remote Web Console again. An error (1,4011) occurs while you are using Remote
Web Console. 9
Restart the Remote Web Console computer. The Remote Web Console computer reboots on its own. 10
Close all windows, wait until processing finishes, and then restart
Remote Web Console. A Remote Web Console window is forcibly closed during
a time-consuming process, such as LDEV formatting. 11
Restart Remote Web Console. If you cannot log in, wait for one
minute and try again. A Remote Web Console window is incorrectly closed by
when you do one of the following: 12
•
Click .
• Use commands, such as File →Close on the Web
browser.
•
Press Alt-F4.
Restart the Remote Web Console computer. During a Remote Web Console operation, an add-on
(Flash10e.ocx) error occurs. 13
If this error occurs repeatedly, reinstall Adobe Flash Player on the
Remote Web Console computer.
The probable causes are as follows: When you log out from the Remote Web Console, an
Internet Explorer error occurs. 14
• Internet Explorer has not been updated. Install the latest
updates
•
Internet Explorer may be configured incorrectly.
Re-install Internet Explorer.
No-response errors 93