HP XP P9500 Storage - Manual (Page 88)

8 Troubleshooting
This topic provides information for identifying and correcting problems with Remote Web Console.
General troubleshooting
A system administrator is responsible for the operation and normal maintenance of the Remote
Web Console Web client. The following are guidelines for troubleshooting the Remote Web
Console Web client:
•
Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
•
Reboot the computer. Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart a Remote Web Console Web client session.
•
Check for any general error conditions. For a complete list of Remote Web Console error
codes, see the HP XP P9000 Remote Web Console Messages.
•
Check the alert icon. Confirm the severity level of the storage system alert by clicking Alert on
the Remote Web Console main window. If you cannot resolve an error condition, contact HP
Technical Support.
The following figure shows the workflow for troubleshooting:
Figure 20 Troubleshooting workflow
Checking alerts
The Remote Web Console main window displays an icon indicating whether service information
messages (SIMs) occurred in the storage system.
88 Troubleshooting