Table 54 – HP XP Continuous Access Software User Manual
Page 214
Table 54 General troubleshooting information for Continuous Access XP Journal
Error
Corrective action
The Command View XP management
station hangs, or Continuous Access
XP Journal operations do not function
properly.
Ensure that the problem is not caused by the management station or
Ethernet hardware or software, and restart the management station.
Restarting the Command View XP management station does not
affect Continuous Access XP Journal operations in progress.
Ensure that all Continuous Access XP Journal requirements and
restrictions are met. See
Continuous Access XP Journal operations
.
Ensure that the primary array, secondary array, and remote copy
connections are powered on, and NVS and cache are fully
operational.
Check all entered values and parameters to ensure you entered the
correct information on the Command View XP management station
(for example, secondary array S/N, path parameters, primary
data volume IDs, and secondary data volume IDs).
Ensure you are not using Auto LUN/Performance Control Base
Monitor.
An initiator or RCP channel-enable LED
indicator (on the Command View XP
control pane) is off or flashing.
Call you HP account support representative for assistance.
Status of pairs and/or logical paths is
not displayed correctly.
Check whether you selected correct items or options in Continuous
Access XP Journal panes, such as the DKC Operation pane, Pair
Operation pane, and Display Filter pane.
A Continuous Access XP Journal error
message is displayed on the Command
View XP management station.
Remove the error cause, and retry the Continuous Access XP
Journal operation.
The status of a logical path is not
normal.
Check the path status in the DKC Status pane, and see
The pair status is suspended.
Check the pair status in the Pairdisplay pane, and see
Paircreate or pairresync operation
resulted in a timeout error.
If the timeout error was caused by a hardware failure, a SIM
is generated. If this occurs, call you HP account support
representative, and retry Continuous Access XP Journal operations
after the problem is solved.
If no SIM was generated, wait for 5 or 6 minutes, and check the
pair status of the pairs being created or resumed. If the pair
status changed correctly, the failed operation completed after the
timeout message was issued. If the pair status did not change as
expected, a heavy workload might have prevented the Continuous
Access XP Journal operation from completing. In this case, retry
the Continuous Access XP Journal operation when the array has
a lighter workload.
If a communications error occurs between the Command View
XP management station and the SVP, see the HP StorageWorks
Command View XP user guide for XP Disk Arrays for instructions.
There is a pinned track on a Continuous
Access XP Journal volume.
See
Pinned track recovery for Continuous Access XP Journal
for instructions.
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Troubleshooting