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Kernel software watchdog related errors, Kswd-app_not_refresh_err, Kswd-kswd_generic_err_critical – HP StorageWorks MSA 2.8 SAN Switch User Manual

Page 217: Kernel software, Watchdog related errors

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Troubleshooting

217

Fabric OS Procedures Version 3.1.x/4.1.x User Guide

Kernel Software Watchdog Related Errors

This section describes the kernel software Watch Dog-related errors.

kSWD-APP_NOT_REFRESH_ERR

kSWD-kSWD_GENERIC_ERR_CRITICAL

Message

Critical kSWD-APP_NOT_REFRESH_ERR, 1, (kSWD)Application with
pid <PID number> not refreshing watchdog.

Explanation

A critical kernel software error occurred in the Watch Dog subsystem. A kernel
application is not able to refresh. See the specified PID number to find out
which application is failing. The switch will reboot (on single-CP switches) or
fail-over (on dual-CP switches).

Action

Run the

savecore

command to find if a Core File was created. If a Core

File is found, select the FTP the file option.

Copy the error message and contact customer support.

Severity

Critical

Message

Critical kSWD-kSWD_GENERIC_ERR_CRITICAL, 1, kSWD: <error
string
>

Explanation

A critical application error was reported in the Watch Dog subsystem. Refer to
the string at the end of the error message for specific information. The switch
will reboot (on single-CP switches) or fail-over (on dual-CP switches).

Action

Run the

savecore

command to find out whether a Core File was created. If

a Core File is found, select the FTP the file option.

Copy the error message and contact customer support.

Severity

Critical