Appendix g: customer support, Product support, G.1.1 – NewTek TriCaster 2 Elite (3 RU) User Manual
Page 311: The protek, Advantage
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Appendix G:
CUSTOMER SUPPORT
It is frequently said that “All good things must come to an end” … but your NewTek live
production system is designed to work as well on any day as it did on the day you
bought it. NewTek’s Customer Support
features and options are meant to help you
achieve that goal. This chapter identifies the many assets and services available to you.
G.1
PRODUCT SUPPORT
Product support is available for as long as you own your NewTek system. Find complete details on our main
Support page at
or request a ticket with customer support
•
Training:
o
NewTek University
: Our new online training will help you take advantage of the countless
creative possibilities your unit offers (you can also become a Certified Operator once you pass
the exam)
–
o
Discover:
Watch our online videos to learn the benefits and features of NewTek professional
video production system
•
Software Updates
: vis
•
Knowledge Base
: Our extensive online knowledge base will help you troubleshoot issues and clear
up any misunderstandings
–
see
•
NewTek User Forums
: Join the conversation, get answers, learn techniques and share ideas with
users like yourself at
G.1.1
THE PROTEK
℠
ADVANTAGE
The option ProTek plan goes far beyond basic service, offering you NewTek-provided priority service for
however long you own your product. ProTek enhances your support experience
—
every step of the way.
•
With ProTek coverage, you're part of a select group of customers whose needs are our first priority.
•
Every ProTek Ultra customer gets the white-glove treatment by their local Ultra Service Provider.
•
ProTek Care customer calls and emails are answered first.
•
ProTek gives you priority access to the people who can answer your questions, help you with
configuration, and walk you through solutions, step by step.
•
And if disaster should strike and your NewTek product needs repair, we're standing by ready to
provide the best access. You get free overnight shipping.
•
If you opt for a repair rather than a replacement, you get a guarantee that within three to five days of
receiving your product it will be on its way back to you.
•
If your product needs to be back in service immediately ProTek Care customers can usually get a
replacement shipped right to your doorstep the very next day. Find full details of the ProTek program
a