Paper does not collect in the basket or is creased – Epson SureColor P8570DL 44" Wide-Format Dual Roll Printer with High-Capacity 1.6L Ink Pack System User Manual
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4. Close the printer covers.
5. Turn the printer off and back on again.
6. Reload the paper, making sure it is not skewed.
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Paper Does Not Collect in the Basket or is Creased
If paper does not collect correctly in the paper basket, try these solutions:
• If paper does not collect in the basket, gently press on the paper basket as paper is ejected from the
printer. This prevents the paper from catching on the basket.
• If the paper folds after cutting, set the
Auto Cut
setting to
Off
. Cut the paper manually while
supporting the print.
• If the paper creases and does not collect in the basket, close the basket and resume printing. Before
the paper reaches floor, hold the paper with both hands and continue to support it until printing is
complete. Do not load more than one piece of cut sheet paper at a time.
• Make sure you are printing at normal room temperatures (59 to 77° F [15 to 25° C]) and humidity.
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