Product does not appear in mac printer window – Epson SureColor P8570DL 44" Wide-Format Dual Roll Printer with High-Capacity 1.6L Ink Pack System User Manual
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4. Download your product software from the Epson website using the instructions on the
Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz
band,give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and
Home Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer. Check the network
connection of the computer. See the documentation provided with the computer for details.
Parent topic:
Related concepts
Uninstall Your Product Software
Related tasks
Resetting Control Panel Defaults
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon on your product's
LCD screen is not lit, make sure your product software was installed correctly. If necessary, reinstall
your software.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz
band,give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and
Home Network 5 GHz.