Magnum Energy ME-RTR Router - Manual (Page 131)

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©
2014 Magnum Energy, Inc.
Appendix E – Warranty & Service
Appendix E – Warranty and Service Info
E-1 Limited Warranty
Magnum Energy, Inc., warrants the ME-RTR to be free from defects in material and workmanship
that result in product failure during normal usage, according to the following terms and conditions:
1. The limited warranty for the product extends for a maximum of 12 months beginning from the
product’s original date of purchase.
Note: You can extend the normal one-year warranty on the ME-RTR to fi ve years simply by
ordering it with and installing it on one of Magnum’s MP or MMP panel systems. To be eligible
for the 5-year warranty extension, a proof-of-purchase is required at the time of repair/service
showing that the ME-RTR and the MP or MMP panel system were purchased at the same time.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Magnum Energy will repair, or replace at Magnum Energy’s
option, any defective parts, or any parts that will not properly operate for their intended use with
factory new or remanufactured replacement items if such repair or replacement is needed because
of product malfunction or failure during normal usage. The limited warranty does not cover defects
in appearance—cosmetic or decorative—or any structural or non-operative parts. Magnum Energy’s
limit of liability under the limited warranty shall be the actual cash value of the product at the time
the original purchaser returns the product for repair—determined by the price paid by the original
purchaser. Magnum Energy shall not be liable for any other losses or damages.
4. Upon request from Magnum Energy, the original purchaser must prove the product’s original
date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Magnum Energy in Everett, WA. After
the completion of service under this limited warranty, Magnum Energy will return the product
prepaid to the original purchaser via a Magnum-selected non-expedited surface freight within
the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Magnum repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from repaired products
become the property of Magnum.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization;
• the serial number (if serialized) has been altered or removed;
• the product has been damaged through abuse, neglect, accident, high voltage or corrosion;
• the product was not installed and operated according to the owner’s manual.
E-2 How to Receive Repair Service
If your product requires warranty service or repair, contact either:
1. An authorized service center, as listed on the Magnum Energy website at:
http://magnumenergy.com/authorized-service-centers/ , or
2. Magnum Energy, Inc. at: Telephone: 425-353-8833, Fax: 425-353-8390
Email: [email protected]
If returning your product directly to Magnum Energy for repair, you must:
• Return the unit in the original, or equivalent, shipping container.
Note: Damage from shipping is not covered under warranty, ensure the unit is properly packaged.
• Receive a Return Materials Authorization (RMA) number from the factory prior to the return of
the product to Magnum Energy for repair.
• Place RMA numbers clearly on the shipping container or on the packing slip.
BEFORE RETURNING ANY PRODUCT, A RETURN
MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED