Overcome lost passwords – Epiphan Pearl User Manual
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Pearl User Guide
User administration
1. Connect to the admin interface using your preferred connection mechanism. See
.
2. Login as admin.
3. Select the Access passwords link in the Configuration menu; the password configuration page opens.
4. Highlight and delete the current password for your selected user (the password is currently masked as
dots).
For security purposes, the current password appears as eight dots regardless of password
length, and even if there is no password set.
5. Highlight and delete the confirmation password for the selected user.
6. Click Apply.
7. If you were logged in as the user whose password you just cleared, you are logged out and must log
back in without a password. If you cleared the viewer’s password, all viewers’ stream will pause until
they log in without a password.
To clear a user’s password on a specific channel:
1. Connect to the admin interface using your preferred connection mechanism. See
.
2. Login as admin.
3. Click the Streaming link for the channel; the channel's Streaming configuration page opens.
4. From the Access control section do one of the two following things:
a. clear the viewer password field; or
b. select Use global settings from the access control drop down.
5. Click Apply.
Overcome lost passwords
If you have lost the password for the operator or viewer account, you can log in to the web interface as admin
and reset the password using the procedure described in
.
If you have lost the admin password and you have remote support enabled on the system, you can contact
Epiphan support to request a remote password change. See
. If remote support is disabled, you will
need to return the system to Epiphan for password recovery. Contact Epiphan support to discuss this option.
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