Disable remote support – Epiphan Pearl User Manual
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Pearl User Guide
Disable Remote Support
4. Click Enable remote support if the check box is not selected. This setting controls incoming links
from Epiphan.
5. Click Enable connection to maintenance server if the check box is not selected. This setting
configures outgoing links to Epiphan.
6. Ensure the server address is epiphany.epiphan.com, unless Epiphan support directs you to change it.
7. Ensure the port is 30, unless Epiphan support directs you to change it.
8. Click Apply.
9. Test that the system can access the maintenance server:
a. Select the Network link under Configuration.
b. Type epiphany.epiphan.com Network Diagnostics box.
c. Click ping.
d. Ensure the result shows an IP address for epiphany.epiphan.com and report any packet loss to
Epiphan support.
10. If the system cannot reach the maintenance server, check the network settings (see
)
to ensure DHCP is selected or a DNS server is listed and try again. Consult with your network
administrator if problems persist.
11. If the system reaches the maintenance server, ensure your firewall, if you have one, has port 30 open
for the system.
12. Confirm with Epiphan support that they are able to access your Pearl for remote troubleshooting.
Disable Remote Support
By default, remote support is on. If you want to turn it off, you may use the following procedure.
Disabling remote support for Pearl removes the ability for Epiphan to reset a lost admin
password. If you forget the admin password and remote support feature is off, you will need to
return the system to Epiphan for reprogramming.
To disable remote support:
1. Connect to the admin interface using your preferred connection mechanism. See
.
2. Login as admin.
3. Select the Maintenance link in the Configuration menu; the maintenance page opens.
4. Click Enable remote support check box to deselect it. This prevents incoming links from Epiphan.
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