Configure remote support – Epiphan Pearl User Manual
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Pearl User Guide
Configure remote support
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9. Share the log files and allinfo results with Epiphan support.
Configure remote support
Remote support is configured by default to connect to the Epiphan maintenance server with the domain
name epiphany.epiphan.com. The system must be able to resolve this domain name to connect to the server
and permit remote support. Remote support uses port 30, therefore this port must be available for
communication. If your system is protected from the Internet by a firewall, speak to your network
administrator to configure the firewall appropriately.
Remote support is available from Epiphan only if your device is covered by ServicePlan or
ServicePlan+.
To configure remote support:
1. Connect to the admin interface using your preferred connection mechanism. See
.
2. Login as admin.
3. Select the Maintenance link in the Configuration menu; the maintenance page opens.
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