Troubleshooting – Epiphan Pearl User Manual
Page 332
Pearl User Guide
Troubleshooting
Troubleshooting
Use the follow table for help if you are experiencing problems or unexpected behavior from your Pearl.
Problem
Action(s) to Resolve
Not sure if the connected video inputs
are being captured.
Check each source's input from the source preview in the Web
Interface.
OR
Check the touchscreen interface to view confidence monitoring
for each channel. See
.
No sound is coming from an audio
source.
Verify that you are using the correct audio input by following
the steps in
.
OR
Check the audio meter from the tablet UI (accessible from any
web browser). See
Mobile / tablet operator interface
OR
Check the touchscreen interface for audio monitoring or use
the 3.5 mm audio jack on the front of Pearl to verify audio. See
Too much noise is present in the audio
output.
Modify the Input Amplifier Volume parameter in the Audio
menu. Start with setting it to 40% and reduce until the noise is
no longer present. See for details on this setting.
Image quality is poor or insufficient.
The following tips can help improve image quality:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality.
2. Increase the Bitrate value and/or decrease the Limit
frame rate value in the Encoding menu. See
Frames per second are lower than expec-
ted.
The following tips can help improve frames per second (fps):
1. Increase the Limit frame rate value and/or decrease
the Bitrate value in the Encoding menu. See
319