Acronis Access - Installation Guide - Manual (Page 128)

128 Copyright © Acronis International GmbH, 2002-2014
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Device name – the device name set by the user.
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Model – type/model of the device.
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OS – version of the operating system of the device.
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Version – version of the Acronis Access Mobile app on the device.
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Status – the status of the enrollment of the Acronis Access Mobile app on the device.
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Last Contact – the date and time of the last connection between the management server and the
client.
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Policy – name and link of the management policy of the user.
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Actions
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More Info - Shows additional details about the device, including device unique ID and
editable device Notes field.
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App password reset - Remotely reset the Acronis Access Mobile application lock password
on that device. Here, you enter the code you get from your Acronis Access Mobile app,
generate a confirmation code and enter the confirmation code in the app on your device.
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Remote wipe – The next time the device connects to the management server, all of the files
in the Acronis Access Mobile app (and it's settings), will be deleted. No other apps or OS data
is effected.
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Remove from list – This will remove the device from the Device list and it will un-manage mobile
devices without wiping them. This is typically used to remove a device that you do not expect to
ever contact the Acronis Access Access server again. If you have enabled "Allow mobile clients
restored to new devices to auto-enroll without PIN", a device removed from the list will
automatically reappear and become managed again if it ever makes contact with the server in
the future.
In this section
Performing Remote Application Password Resets ................................ 128
Performing Remote Wipes ..................................................................... 129
13.1.1 Performing Remote Application Password Resets
The Access Mobile Client can be secured with an Application Lock Password that must be entered
when Acronis Access is launched. If a user forgets this password, they will not be able to access
Acronis Access. The Access Mobile Client app password is independent of the user's Active Directory
account password.
When a password is lost, the only recourse a user has is to uninstall Acronis Access from their device
and reinstall it. This deletes any existing data and settings, which maintains security but will likely
leave them with no access to Acronis Access servers until they are sent a new management
invitation.
To avoid these issues, the Acronis Access Server can perform a remote application password reset.
Resetting an application password
Acronis Access on-device files have always been protected using Apple Data Protection (ADP) file
encryption. To further protect files on devices being backed up into iTunes and iCloud, devices
without device-level lock codes enabled, and as a general security enhancement, we introduced a
second layer of full-time custom encryption applied directly by the Acronis Access app. One aspect of
this encryption is that Acronis Access clients can not have their application lock password reset over
the air. Instead, a password reset code and confirmation code must be exchanged between the