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9 troubleshooting firmware update problems – HP Insight Control Software for Linux User Manual

Page 230

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23.9 Troubleshooting firmware update problems

The following table provides the actions to correct a firmware update task failure.

Corrective Actions

Cause/Symptom

Perform the appropriate action:

Examine the Task Results

If the task failed on any step other than the firmware
step, perform the steps to correct that problem.

If the task failed on the Power Down server step,
examine the firmware update log to determine why.

You can also examine the system console; firmware
update messages are output to console.

The tar file must contain the contents of /compaq/
swpackages

directory with no directory information.

Verify that any new firmware is an hpsum file.

Verify that any new .scexe file is executable.

Verify that the hpsum executable is located in the
/compaq/swpackages

directory.

Firmware Update Task Failed

NOTE:

If the task fails, the system is left up in the Insight

Control for Linux RAM disk, so that you can examine the
hpsum

logs and enter commands as necessary.

23.10 Troubleshooting Insight Control for Linux repository problems

The following table describes possible causes of problems with the Insight Control for Linux
repository and provides actions to correct them.

Corrective actions

Cause/Symptom

Choice of actions:

Select a different item from the repository.

Restore the item to the repository:
1.

Select Options

IC-LinuxManage Repository.

2.

Add the item.

3.

Copy files for the item to the specified directory,
as needed.

Selected Repository Item Is Missing

A selected item is no longer in the repository. Another
user may have removed it.

Verify that the correct files are present in the appropriate
/opt/repository

subdirectory. If not, use the

Options

IC-LinuxManage Repository tool to restore

the missing files.

Repository Item Is Missing Files

An item selected from the Insight Control for Linux
Repository does not have the proper files in the
appropriate subdirectories.

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Troubleshooting