Saving a support ticket, Sending a support ticket by e-mail – HP Command View for Tape Libraries Software User Manual
Page 177
Saving a support ticket
To save a support ticket to a different location or with a different name. For example, you can save
a support ticket on a client so that it can be opened with L&TT.
1.
In the Library window, click the Support tab.
2.
In the left panel, select Support Ticket. A list of the support tickets that you have generated
appears in the right panel.
3.
Enter a path and filename, and click Save. The file is saved as a ZIP file.
Sending a support ticket by e-mail
To send a support ticket by e-mail:
NOTE:
Before Command View TL can e-mail a support ticket, you must have an SMTP server.
See
Changing the e-mail settings (page 28)
1.
In the Library window, click the Support tab.
2.
In the left panel, select Support Ticket. A list of the support tickets that you have generated
appears in the right panel.
Using support tickets 177