HP Officejet 6500 User Manual
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that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
•
Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
•
Other equipment, which uses the same phone line as the device, might be in use.
For example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send an e-mail or access
the Internet.
•
Check to see if another process has caused an error. Check the display or your
computer for an error message providing information about the problem and how
to solve it. If there is an error, the device will not send or receive a fax until the
error condition is resolved.
•
The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.
For information about changing ECM, see the onscreen Help. If the problem
persists, contact your telephone company.
•
If you are using a digital subscriber line (DSL) service, make sure that you have
a DSL filter connected or you will not be able to fax successfully. For more
information, see
Case B: Set up the device with DSL
•
If you are using a DSL service and have connected a DSL filter, the filter might
be blocking the fax tones. Try removing the filter and connecting the device
directly to the wall.
•
Make sure the device is not connected to a telephone wall jack that is set up for
digital phones. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones.
•
If you are using either a private branch exchange (PBX) or an integrated services
digital network (ISDN) converter/terminal adapter, make sure the device is
connected to the correct port and the terminal adapter is set to the correct switch
type for your country/region, if possible. For more information, see
up the device with a PBX phone system or an ISDN line
Solve fax problems
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