HP Officejet 6500 User Manual
Page 182
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
•
Solution 2: Load paper in the input tray
•
Solution 3: Check the ink levels
•
Solution 4: Clean the printhead
•
Solution 5: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Cause: The product picked up two sheets of paper.
Solution 3: Check the ink levels
Solution: The ink cartridges may be running low on ink.
Cause: Ink levels are too low.
Solution 4: Clean the printhead
Solution:
NOTE: Turn off the HP all-in-one by pressing the Power button located on the
product. Wait until the Power light turns off before unplugging the power cord or
turning off a power strip. If you improperly turn off the HP all-in-one, the print
carriage might not return to the correct position causing problems with the ink
cartridges and print quality issues.
Complete the printhead cleaning procedure. For more information, see
Cause: The product picked up two sheets of paper.
Chapter 9
178
Maintain and troubleshoot