HP Officejet 6500 - Manual (Page 191)

If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution: Check the following potential problems, and then clean the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
• Print and evaluate a print quality report
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
• Solution 1: Check the print settings
• Solution 2: Check the paper type
• Solution 3: Check the ink levels
• Solution 4: Clean the printhead
• Solution 5: Contact HP support
Solution 1: Check the print settings
Solution: Check the print settings.
•
Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 187