Poor black text, Solution 4: clean the rollers, Solution 5: check for a paper jam – HP Officejet 6500 User Manual

Page 197: Solution 6: service the product

Solution 4: Clean the rollers

Solution: Clean the rollers.
Make sure you have the following materials available:

•

A lint-free cloth, or any soft material that will not come apart or leave fibers.

•

Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).

For more information, see

Clean the device

Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam

Solution: Check for paper debris in the front of the device. Remove any debris you
find.

CAUTION: Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel or duplexer.

Cause: Paper debris may be present, but not detected by the sensor.

Solution 6: Service the product

Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.

Poor black text

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.

•

Solution 1: Wait a couple of minutes and attempt to reprint

•

Solution 2: Use TrueType or OpenType fonts

•

Solution 3: Align the printer

•

Solution 4: Clean the printhead

Solution 1: Wait a couple of minutes and attempt to reprint