AMT Datasouth Documax A6300 - Manual (Page 114)

Symptom Corrective Action
No Print Verify installation of ribbon and ribbon guide.
Run a self test. See "Diagnostic Tests".
Verify form thickness setting as described under the "Form
Thickness Adjustment" of this manual.
Short Ribbon Life Inspect failed ribbon. Ribbon should have two distinct wear
bands. If only one band is visible, ribbon is defective
If ribbon fabric shows vertical runs, printhead gap is too
small or printhead is damaged. Check print gap and
printhead.
Ribbon life can be affected by application. Heavy
Graphics, Barcode and printing can shorten ribbon life.
Parallel Check interface cable (pin outs), cable connections, use a
shielded cable, or try a new cable.
Verify emulation selected.
Handshaking (Ack and/or Busy), 8th bit control
Reset profile and re-setup the printer.
Corrupted Print Verify properly selected profile.
Serial Check interface cable (pin outs), cable connections, or try a
new cable.
Verify emulation selected.
Verify baud rate, serial type (RS-232, RS-422), parity, data
bits, DTR, handshaking.
Reset profile and re-setup the printer.
Loss Of Data
Buffer Overflow Check interface cable (pin outs), cable connections, or try a
new cable.
Parallel Verify emulation selected.
Handshaking (Ack and/or Busy), 8th bit control
Reset profile and re-setup the printer.
Loss Of Data
Buffer Overflow Check interface cable (pin outs), cable connections, or try a
new cable.
Serial Verify emulation selected.
Verify baud rate, serial type (RS-232, RS-422), parity, data
bits, DTR, handshaking.
Reset profile and re-setup the printer.
Printhead Moves But No
Printing Occurs
Check Form Length feature. Form length must be equal to
the length of the form being used.
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