AMT Datasouth Documax A6300 - Manual (Page 102)

Paper Jam
Paper jams may occur for several different reasons including: incorrect forms loading,
form thickness adjustment set too close, or form out of specification. Check the value of
the features that affect form thickness adjustment: Horizontal gap, vertical gap, heavy
forms, and adjust forms gap.
To clear a paper jam:
1. Turn the printer power off.
2. Manually rotate the Form Thickness Adjustment Knob counterclockwise so that
the printhead is the maximum distance away from the platen.
3. Open the access cover.
4. For tractors: Paper that has not reached the platen may be removed by opening
the tractors and pulling the paper straight down.
5. For cut sheet: Paper that has not reached the platen can be dislodged by pressing
Park and/or Line Feed and by pulling the paper straight out.
6. Carefully, remove all paper fragments. Make certain no paper fragments are left
on the platen, ribbon guide, or paper sensor. Make certain ribbon and guide are
factory approved and are in the correct position and not twisted.
7. Close the access cover.
8. Turn the printer power on. When the power is switched on, the printer resets the
carriage and checks the paper path. The printer will indicate a paper out condition
if paper needs to be reloaded.
9. Reload paper as necessary.
10. The form thickness adjustment will automatically reposition for normal operation.
5-5