AMT Datasouth Documax A6300 - Manual (Page 112)

Symptom Corrective Action
No Host Communication Verify properly selected profile.
Serial Check interface cable (pin outs), cable connections, or try a new cable.
Verify emulation selected.
Verify baud rate, serial type (RS-232, RS-422), parity, data bits, DTR,
handshaking.
Is serial port disabled?
Reset profile and re-setup the printer.
No Host Communication Verify properly selected profile.
Parallel Check interface cable (pin outs), cable connections, or try a new cable.
Verify emulation selected.
Handshaking (Ack and/or Busy), 8th bit control
Is parallel port disabled?
Reset profile and re-setup the printer.
No Power/Blank Display
Verify power plug connection to the printer.
Verify power plug connection to power outlet.
Try another power outlet.
Paper Feeding Problems
Tractors
Verify Heavy Forms feature setting is on (See Sections 3.7 - 3.8).
Try changing the value of the Heavy Forms feature described in Section 3.8.
Verify that the ribbon guide is fully seated on the printhead.
Verify power plug connection to the printer.
Verify paper tension. Adjust tractors if paper is too tight or too loose causing
buckling (See Section 3.3).
Make sure the paper holes are aligned properly in tractors
Equally space rear paper supports and front paper guides between tractors.
Verify forms are hanging straight down from the tractors and the front of the
printer is aligned with the edge of the table top or stand.
Verify that there are no twists in the ribbon.
Do not print off the edge of the form or on the paper staples.
Verify that the left tractor is positioned to the alignment mark and that the
left and right margins are set properly.
Verify form thickness is within the specification.
Reduce Print Speed (under M2 Forms Control in Setup Mode) and/or move
paper to Main paper path on dual path units only.
5-15