AMT Datasouth 41AY89AR777 User Manual
Page 117
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Printer does not print, but printhead moves.
Cause
Solution
Faulty or missing
ribbon cartridge.
if missing, install ribbon cartridge.
Replace worn or broken ribbon.
Remove the ribbon cartridge and try advancing the
ribbon manually. If the ribbon does not move,
replace it.
Faulty ribbon motor.
Contact the dealer.
improper printhead
position.
Adjust printhead adjustment lever.
Cable(s) disconnected.
Check to see that the printhead cables are attached
to the printhead.
If the cables are disconnected, contact the dealer.
Improper commands
sent from host
computer.
Perform a default reset. See Section 5.3.
Printer won’t print and printhead won’t move.
Cause
Solution
Printer is off line.
Check to see if the On line light is on. If it is not,
press the On line key to turn it on.
It may also be necessary to perform a print-test.
To perform a print-test
Press the Enter Setup key.
Press the Display A or Display T until the number
99 is displayed.
To start printing, press the Set key.
To stop printing, press the Clear key.
If the print-test performs properly, check the
connections to the host computer.
If the above solutions do not correct the problem(s),
contact the dealer.
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