Sensaphone IMS-4000 Users manual - Manual (Page 76)

IMS-4000 Manual
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When an alarm occurs, the IMS-4000 will check for Class matches between the input or IP alarm and the User Profiles.
When matches are found, the IMS-4000 will then check to see if the associated User Profile is enabled and then check the
schedule of each of the Contacts for the profile. Those Contacts that are active at the time will then be called depending
on whether they are enabled to receive Inform Only calls or receive Unacknowledged Alarm calls or both. Those contacts
enabled for Inform Only will always receive the alarm message, regardless of whether the alarm has been acknowledged or
the input or IP alarm returns to Normal. Contacts set to receive Unacknowledged Alarms will only receive calls if the alarm
has not been acknowledged. Note that alarms can only be acknowledged during a voice call or by logging in via the IMS
Consoleview Software. If there are NO calls of the Unacknowledged type, then the IMS-4000 will acknowledge the alarm
immediately after starting the alarm delivery process. It is not recommended that you set pager calls to Unacknowledged
unless there are also voice calls being made, the reason being that the only method of acknowledgment in this case will
be to log in to the unit via the IMS Consoleview software. Voice Contacts that are enabled for both Inform Only and
Unacknowledged will always receive the alarm message, but in addition will have the opportunity to acknowledge alarms by
entering their Usercode via touch-tones (if the alarm hasn’t already been acknowledged).
As long as an alarm remains unacknowledged AND it has Unacknowledged Contacts to be called, the IMS-4000 will con-
tinue to call these contacts until an acknowledgment is received OR the maximum dial attempts is reached. Alarms are
acknowledged during a voice call by entering the User Code when prompted.
sample alarm Messages
Sample E-mail alarm message
Subject: IMS-4000 Alarm
Date: Thu, 28 Mar 2002 10:59:47 -0500
From: [email protected]
FROM: ABC Widgets Inc.
IMS-4000 Host
Boston, MA
ALARM MESSAGE:
High temperature ALARM at ABC Widgets Inc.
CH1: Server room temperature is now 90.3 Deg F
Level crossed limit of 85.0 Deg F
on Thursday 28 March 2002, 10:24:32 AM EST
Sample Fax message
***************** IMS-4000 ALARM REPORT *****************
TO: John Smith
CIO
ABC Widgets Inc.
Information Technology
FAX NUMBER: 7779992233
FROM: ABC Widgets Inc.
IMS-4000 Host
Boston, MA
PHONE NUMBER: 7779992000
ALARM MESSAGE:
High temperature ALARM at ABC Widgets Inc.
CH1: Server room temperature is now 90.3 Deg F
Level crossed limit of 85.0 Deg F on Thursday 28 March 2002, 10:24:32 AM EST
Sample Alphanumeric Pager Message
*IMS4000 ALARM* High temperature ALARM at ABC Widgets
Inc. CH 1: Server room temperature is now 90.3 Deg F
on Thursday 28 March 2002, 10:24:32 AM EST