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Appendix b: troubleshooting – Sensaphone IMS-4000 Users manual User Manual

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131

Appendix B: Troubleshooting

appenDIx B: trouBLeShootIng

sofTware

Why does my IMS-4000 Host begin dialing as soon as I turn it on?

• IMS-4000 will only dial to deliver an alarm message. An unacknowledged alarm exists, and IMS-4000 is trying to deliver

an alarm message.

Why can’t I connect with my IMS-4000 using my Ethernet network?

• The IMS-4000’s Host or Node’s network settings may be incorrect. Verify the IP address, Gateway, DNS, and Subnet

mask settings.

• There may be a network IP address conflict. The IMS-4000 Host or Node’s IP address may be the same as another device

on your network.

Why can’t I connect with my IMS-4000’s (Host or Node) serial port?

• A NULL RS-232 serial cable is required to perform the local configuration of an IMS-4000 Host or Node. Verify that

you are using a NULL cable. A Null modem serial cable is available for purchase from Phonetics as an accessory (part

number IMS-4406).

• Make sure that your cable is connected to a serial (COM) port on your PC, not a parallel (LPT) port.
• Your PC’s terminal emulation program settings may be incorrect. The serial Port settings should be as follows:

Bits per second: 9600
Data Bits : 8
Parity: None
Stop bits: 1
Flow control: None

Why can’t I connect with my IMS-4000 Host using a PPP dial-up connection?
If your modem won’t dial at all:

• Make sure that your Windows Dial-up Network connection is properly set up. Check that the telephone number is

properly programmed.

• Make sure that your modem is connected to a serial COM port on your PC, not a parallel (LPT) port.

If your modem dials but you can’t connect with the IMS-4000 Host:

• Verify the User Name and Password settings on the Windows Dial-Up Network connection match the settings pro-

grammed in your IMS-4000’s Profile Setup.

• Make sure that your modem is turned on and plugged into a working telephone line.

Will IMS-4000 retain its programming if there has been a long power failure and the backup battery dies?
Yes. When all power is removed from the IMS-4000,voice messages and unit programming are retained in a nonvolatile

solid-state flash disk.

My IMS-4000 unit got damaged and had to be replaced. Can I use the original unit’s saved programming to quickly pro-

gram the replacement unit?
Yes.