HP StorageWorks 3000 RAID Array - Manual (Page 123)

Maintenance and Troubleshooting 5-3
Compaq Confidential – Need to Know Required
Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Comments:
Part Number: AA-RBF2C-TE File Name: f-ch5 Maintenance and Troubleshooting.doc Last Saved On: 12/4/00 12:11 PM
2. Firmware Update dialog box will appear, asking you to specify the
firmware file that you want to load. You can easily identify Firmware
software by its .fdi
extension. Enter the FDI FILE name, then click
Start Update. Upon completion of the firmware update, the system will
automatically reboot and update the controller’s firmware.
Figure 5-2. Firmware Update dialog box
General Troubleshooting Guidelines
Before contacting Compaq Technical Support, review the following
information and the latest command console release notes to determine if you
have a problem that you can easily correct. Also, keep in mind that system
performance characteristic such as scan and initialization times directly relate
to the capacity of you storage subsystem. If you are using client over a
network, response times are related to network speed and load.
Initializing Virtual Disks
The initialization time for a virtual disk is dependent on the number of
members in the virtual disk and the size of the virtual disk. The virtual disk is
not available for I/O during initialization.
Error Displayed but Current Status Good
If you notice that an error is displayed in client but the current subsystem
status is good, an error may have occurred in the past with a subsequent break
in the communications between client and the controller. To clear the error,
you must exit client and restart.