HP Brocade 4Gb SAN Switch for HP BladeSystem p-Class User Manual
Page 183
Fabric OS 5.0.0 procedures user guide 183
4.
Impact assessment and urgency:
• Is the switch down?
• Is it a standalone switch?
• How large is the fabric?
• Is the fabric redundant?
5.
Issue the
supportsave
command. (See ”
Viewing and saving diagnostic information
and ”
Setting up automatic trace dump transfers
6.
Document the sequence of events by answering the following questions:
• What happened just prior to the problem?
• Is the problem reproducible?
• If so, what are the steps to produce the problem?
• What configuration was in place when the problem occurred?
7.
Did a failover occur?
8.
Was security enabled?
9.
Was POST enabled?
10.
Are serial port (console) logs available?
11.
Which CP card was master? (applicable only to the Core Switch 2/64 and the SAN Director 2/128)
12.
What and when were the last actions or changes made to the system?
If the problem still cannot be resolved, retrieve as much of the following informational items as possible
prior to contacting the SAN technical support vendor.
1.
Switch information:
• Serial number (located on the chassis)
• Worldwide name (obtain using
licenseidshow
or
wwn
commands)
• Fabric OS version (obtain using
version
command)
• Switch Configuration settings
• SupportSave output
2.
Host information:
• OS version and patch level
• HBA type
• HBA firmware version
• HBA driver version
• Configuration settings