Most common problem areas, Table 29 common troubleshooting problems and tools, Gathering information for technical support – HP Brocade 4Gb SAN Switch for HP BladeSystem p-Class User Manual
Page 182: 29 common troubleshooting problems and tools
182 Troubleshooting
Most common problem areas
See
for a list of the most common problem areas that arise within SANs and a list of tools that
can be used to resolve the problems.
Gathering information for technical support
Common steps and questions to ask yourself when troubleshooting a system problem are as follows:
1.
What is current Fabric OS level?
2.
What is switch hardware version?
3.
Is the switch operational?
Table 29
Common troubleshooting problems and tools
Problem area
Investigate
Tools
Fabric
•
Missing devices
•
Marginal links (unstable
connections)
•
Incorrect zoning configurations
•
Incorrect switch configurations
•
Switch LEDs
•
Switch commands for diagnostics
(command line)
•
Web or GUI-based monitoring and
management software tools
•
Real-time distributed fabric operating
system with advanced diagnostics
Storage devices
•
Physical issues between switch
and devices
•
Incorrect storage software
configurations
•
Device LEDs
•
Storage diagnostic tools
Hosts
•
Incorrect host bus adapter
installation
•
Incorrect device driver
installation
•
Incorrect device driver
configuration
•
Host adaptor LEDs
•
Host operating system diagnostic tools
•
Device driver diagnostic tools
Storage management
applications
Incorrect installation and
configuration of the storage
devices that the software
references.
For example, if using a
volume-management application,
check for:
•
Incorrect volume installation
•
Incorrect volume configuration
Application-specific tools and resources