HP Virtual Connect Flex-10 10Gb Ethernet Module for c-Class BladeSystem - Manual (Page 272)

Maintenance and troubleshooting 272
VC displays cause and root cause information for domain status alerts. To view detailed information about
a device, click that device name in the list.
Export support information
Virtual Connect Manager enables you to generate a support log, which can then be exported for technical
support assistance. This operation is available to users with the Export Support Files role operation assigned
their VC role. For more information, see "Role Management (Role Operations) screen (on page 83 )."
To generate a support log, select Export Support Information from the Tools pull-down menu. Allow several
minutes for Virtual Connect Manager to collect all of the information. After the information is collected, you
are prompted to save the information file locally.
CAUTION: To avoid loss of data, do not close the browser window containing the VCM GUI
while the support information is being collected. If the browser window is closed, you must close
and then restart the browser.
The following support information is collected:
• System Log files
• VC Manager trace files
• Web Server Log file
• VC Manager configuration files
• VC-Enet module database content in XML format
• VC-FC module database content in XML format